View Basket (0)
Due to new COVID restrictions expect delays of an additional 2 - 3 days on top of normal estimated time frames
Get in Shape Takeover
The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Rick DeLisi, Nicholas Toman (Paperback, 2013)
Currently Unavailable
Share

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Rick DeLisi, Nicholas Toman (Paperback, 2013)


...
Due to new COVID restrictions expect delays of an additional 2 - 3 days on top of normal estimated time frames

Want to know when this item is back in stock? enter your email address below and we'll let you know when it's available to order!

Currently Unavailable
  • Free Shipping
  • Player Points learn more
  • Safe, secure checkout
  • Easy, hassle-free returns
Visa
Mastercard
PayPal
kr Price drop notifications
Share

Product Description

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Rick DeLisi, Nicholas Toman (Paperback, 2013)

A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head.Companies devote untold time and resources trying to dazzle customers., Yet CEB's careful research proves that is wildly overrated: loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer's problems. The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in-sights and profiles., Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver.The rewards are there for the taking, and the pathway to achieving them is now clearly marked.'A business detective story, in which cherished truths are systematically investigated-and frequently debunked' -Dan Heath, coauthor of Decisive, Switch, and Made to StickMatt Dixon is Executive Director of the Sales & Service Practice at CEB. He is a frequent contributor to the Harvard Business Review, and his previous book, The Challenger Sale, was a Wall Street Journal bestseller Nick Toman is Senior Director of Research for CEB's Sales & Services Practice and is a frequent contributor to the Harvard Business Review.Rick DeLisi is Senior Director of Advisory Services for CEB's Sales & Service Practice and a noted public speaker and facilitator.

Why Buy From Us?

Free ShippingFree Shipping

Choose how fast you receive your order with the multiple delivery methods we have to offer.

Learn about our delivery options

We have great customer service support.We have great customer service support.

Our main focus is to provide the best customer service possible to our community.

We're here for you

We reward you on every purchase.We reward you on every purchase.

Every time you make a purchase at shop4no.com we give you 2.5% of the price you paid back in Player Points

See even more reasons

A trusted retailer in the industry.A trusted retailer in the industry.

For 15 years we have been working our hardest to ensure that our customers and suppliers can trust us.

Learn more about us

Leave a Review

You need to be logged in to leave a comment.
Please log-in or if you have not yet got an account with us, you can register here.

“Overall I couldn't ask for any better. I will continue to use and recommend.”
— I. Barnard
shop4no.com

Related

Loading

Customers Also Bought

Loading

Special Offers View all

Loading

Top Sellers View all

Loading

Price Drop Notification

Want to know when The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Rick DeLisi, Nicholas Toman (Paperback, 2013) drops below a certain price? Enter your email address and price below and we'll let you know when it drops below that price!

Hey! Stay with us...

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Rick DeLisi, Nicholas Toman (Paperback, 2013)
Currently Unavailable

Please note that this address is not for correspondence or product returns. If you would like to contact us, please use the form on the contact page.